Privacy Policy - Serenity in Service Solutions

Who we are

Our website address is: https://serenityinservice.com.

Agreement between the User and Serenity in Service Solutions.

Welcome to Serenity in Service Solutions. Serenity in Service Solutions website (the “Site”) is operated by Serenity in Service Solutions (“Serenity in Service Solutions”). Your access to and use of Serenity in Service Solutions is subject to your acceptance of these terms and conditions (“Terms”) and our Privacy Policy. By using Serenity in Service Solutions, you agree to these Terms.

1. Description of Services

Navigating Mental Wellness in Hospitality, provided by Serenity in Service Solutions, offers a detailed description of services and products, e.g. online education, digital content, etc. These services are subject to the Terms and may be updated or modified occasionally.

2. Privacy and Data Use

Your privacy is of utmost importance. Our Privacy Policy, a part of these Terms, outlines our data collection, usage, and protection practices. Please review it to understand our data handling policies.

3. Electronic Communications

By using Serenity in Service Solutions or sending emails to Serenity in Service Solutions, you engage in electronic communications. You consent to receive communications from us electronically and agree that all agreements, notices, disclosures, and other communications that we provide electronically satisfy any legal requirement that such communications be in writing.

4. User Account Responsibility

If you create an account on Serenity in Service Solutions, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your devices. You agree to accept responsibility for all activities that occur under your account or password. Serenity in Service Solutions reserves the right to refuse service, terminate accounts, or remove or edit content at our discretion.

5. Use Restrictions

You may not use Serenity in Service Solutions for any illegal or unauthorized purpose. You agree to comply with all laws, rules, and regulations applicable to your use of the Site. You may not use the site in a way that could damage, disable, overburden, or impair the Site or interfere with others’ use and enjoyment of the Site.

6. Intellectual Property Rights

All content on Serenity in Service Solutions, including text, graphics, logos, images, and software, is the property of Serenity in Service Solutions or its licensors and is protected by copyright and other intellectual property laws. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any Site portion without express written permission from Serenity in Service Solutions.

7. Third-Party Links and Services

Serenity in Service Solutions may include links to third-party websites or services that are not owned or controlled by Serenity in Service Solutions. We are not responsible for the content, privacy policies, or practices of any third-party sites.

8. Disclaimer of Warranties; Limitation of Liability

Serenity in Service Solutions provides the Site on an “as is” and “as available” basis. We make no representations or warranties of any kind, express or implied, as to the operation of the Site or the information, content, materials, or products included.

Purpose of this privacy policy

This privacy policy aims to give you information on how Serenity in Service Solutions collects and processes your personal data including any data you may provide through this website.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.

Responsible Party

This privacy policy is issued on behalf of the Serenity in Service Solutions Group so when we mention “Serenity in Service Solutions” “we”, “us” or “our” in this privacy policy, we are referring to the relevant company in the Serenity in Service Solutions Group responsible for processing your data. Serenity in Service Solutions (Pty) Ltd is the responsible party and responsible for this website.

We have appointed an Information Officer who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the Information Officer with the details set out below:

Contact details

If you have any questions about this privacy policy or our privacy practices, please contact our Information Officer in the following ways:

Full name of legal entity: Serenity in Service Solutions (Pty) Ltd
Email address: [email protected]

You have the right to make a complaint at any time to the Information Regulator (http://www.justice.gov.za/inforeg/). We would, however, appreciate the chance to deal with your concerns before you approach the Information Regulator so please contact us in the first instance.

Changes to the Privacy Policy

We keep our privacy policy under regular review.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (de-identified information).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
Contact Data includes billing address, delivery address, email address and telephone numbers.
Financial Data includes bank account and payment card details.
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Data includes information about how you use our website, products and services.
Marketing and Communications data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

How is your personal data collected?

We use different methods to collect data from and about you including through:

Direct interactions: You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- purchase our products;
- create an account on our website;
- subscribe to our service or publications;
- request marketing to be sent to you; or
- give us feedback or contact us.
Automated technologies or interactions: As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies.
Third parties or publicly available sources: We will receive personal data about you from various third parties and/or public sources as set out below.
Technical Data from the following parties:

Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as PayPal:

https://paypal.me/SerenityInService?country.x=ZA&locale.x=en_US

How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal obligation.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising and we comply with all applicable laws regulating marketing.

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have purchased goods or services from us or signed up with our Friends & Family community and you have not opted out of receiving that marketing.

Opting out

You can ask us to stop sending you marketing messages at any time by contacting us.

In order to collect the anonymous data described in the preceding paragraph, we may use temporary “cookies” that remain in the cookies file of your browser until the browser is closed.

Cookies are small, often encrypted text files, located in browser directories. They help users navigate websites efficiently and allow certain functions, such as buying products online. When you visit websites, cookies may be stored on your computer. They are used to store a variety of information about you and your preferences, which is afterwards sent back to the visited website.

Cookies by themselves cannot be used to discover your identity. Cookies do not damage your computer. You can set your browser to notify you when you receive a cookie. This enables you to decide if you want to accept it or not. If you choose not to accept cookies from our site this may limit its functionalities or performance.

Our use of cookies is to enable more user-friendly, efficient and safe visits to our site. We use cookies for several reasons:

To identify you as a registered or returning customer or website user.
To provide you with safe restricted access areas.
To remember you so that when you come back to our site you do not need to enter your information again.
To understand what brought you to our site and what pages you visited.

Besides these, we may also use cookies which enable us to save your preferences from each of your visits to our site and present you with a version of our site which reflects your preferences. Our system is therefore able to recognize you each time you visit our site, without requiring you to systematically log in each time you visit.

You can find more information about cookies at: http://www.allaboutcookies.org/ and for a video about cookies visit http://www.google.com/policies/technologies/cookies/.

We also use cookies on our site for analytics, browser session tracking and security and order activity.

We also use your IP address to help diagnose problems with our server, to administer our site and to gather broad demographic information.

We may also perform IP lookups to determine which domain you are coming from to more accurately gauge our users’ demographics.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Disclosures of your personal data

We may share your personal data with the parties set out below for the purposes set out in the table above.

Internal Third Parties, including entities within the Serenity in Service Solutions Group
External Third Parties, including card payment gateway providers.
Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

International transfers

We share your personal data within the Serenity in Service Solutions Group. This may involve transferring your data outside South Africa, but we will always comply with applicable laws when doing so.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

How long will you use my personal data?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation with respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access to your personal data and the right to request the correction or deletion of your personal data.

If you wish to exercise any of the rights set out above, please contact our Information Officer.